You tapped the bonus box before making your deposit and the welcome offer never appeared in your balance. The most common cause is a missed step in the claim flow, from the box itself to the minimum deposit that qualifies.

Welcome bonus and free spins missing after a deposit

The player sees the deposit in the balance, but the bonus or free spins are absent and the bonus page still shows the offer as unclaimed.

• The bonus box was not ticked or the code was not entered before paying.
• The deposit fell below the minimum amount that qualifies for the offer.
• The account already held an active bonus, and offers cannot be combined.
• The payment was made from a wallet or card registered to someone else.
• The spins were credited but sit in a separate bonus section of the account.

1. Open the bonus or promotions page and see whether the offer still appears as available.
2. Refresh the balance once the payment shows as completed.
3. Look in the bonus section of the account for unclaimed spins.
4. Repeat the deposit with the bonus box ticked at the cashier before confirming.
5. Remove any existing active bonus first, because two offers cannot run together.
6. Use a payment method in the player’s own name to keep the offer valid.
7. Make the deposit large enough to meet the minimum the offer requires.
8. Type the spinbet promo code exactly, with no spaces and matching capital letters.
9. If you copy the code, paste it into a single field and delete any stray character.
10. Complete the deposit in one go rather than splitting it into small payments.
11. Keep the confirmation screen open until the balance updates.
12. Log out and back in through the spinbet online casino pages to force a refresh.
13. Clear the browser cache if the bonus page keeps showing old information.
14. Try the claim again from a desktop browser instead of the phone.
15. Note the time of the deposit and the offer name before asking for help.
16. Take a screenshot of the payment confirmation while it is still visible.
17. Contact support in one message with the offer name, deposit time and screenshot.

Contact support when the payment is complete and confirmed but the bonus is still missing after a fresh login.

Deposit or withdrawal declined because of limits

The player sees an error at the cashier saying the amount is outside the allowed range, and the payment never starts.

• The amount is below the minimum the cashier accepts.
• The amount is above the maximum for a single transaction.
• The payment method itself carries a lower ceiling than the cashier shows.
• The account’s remaining allowance for the day or month has been used.
• A withdrawal was requested before the deposit finished clearing.

1. Check the amount fields on the cashier page, which show the range for the chosen method.
2. Raise a small deposit to at least the minimum shown.
3. Split a large deposit into two payments below the maximum.
4. Pick a payment method whose ceiling fits the amount you want to move.
5. Wait until the earlier payment is marked as completed before starting another.
6. At https://actforsomalia.com/, the cashier shows the accepted range for each method before you confirm.
7. For withdrawals, request only what is available after pending deposits clear.
8. Remove any bonus balance from the figure if the offer restricts withdrawals.
9. Try a smaller withdrawal first to confirm the route works.
10. Reopen the cashier page to refresh the daily allowance counter.
11. Avoid retrying the same failed amount several times in a row.
12. Switch to another method in the same name if the first one keeps failing.
13. Make sure the account name matches the payment account exactly.
14. Use a stable connection, since a dropped session can void a payment request.
15. Write down the exact error message text before closing the window.
16. Contact support with the error text, amount and method if the decline repeats.

Contact support when the amount sits inside the stated range and the payment is still refused.

Identity verification stuck or documents rejected

The player uploads documents, but the status stays pending or a rejection note comes back without a clear reason.

• Photos are blurred, cropped or show glare across the text.
• Only one side of an ID was sent when both are needed.
• The document is expired or the name differs from the account.
• The file format or size does not match what the upload field accepts.
• The address document is older than the period the check accepts.

1. Photograph each document flat on a plain surface in good light.
2. Fit the whole document inside the frame, with all four corners visible.
3. Send both sides of any ID that has information on the back.
4. Use a document still valid on the day of upload.
5. Match the name on the document to the account spelling exactly.
6. Save scans as a common image format rather than a photo of a screen.
7. Keep each file small enough for the upload field to accept it.
8. For proof of address, use a recent bill showing the full name and address.
9. Upload one document per field instead of combining them in one file.
10. Submit the same document again only after fixing the issue that caused rejection.
11. Check the upload succeeded, since a silent failure leaves the status pending.
12. Log out and in again to reload the verification page.
13. Avoid sending documents through chat, which can compress them.
14. Keep the original files until the check is complete.
15. Note the date of each upload and the rejection message you received.
16. Contact support with the rejection message and a fresh copy of the document.
17. Ask which element failed if the note only says the document was not accepted.

Contact support when a clear, valid document has been rejected twice without an explanation.

Site or games failing to load on a phone

The player opens the site on the phone browser and gets a blank page, a spinning loader or a game that freezes after starting.

• The mobile connection is weak or switching between networks.
• The browser is an old version or a built-in app browser.
• Cached data from an earlier session is conflicting with the page.
• Several tabs or games are open and using the phone’s memory.
• A content blocker or firewall is stopping part of the page.

1. Load the site in the phone’s main browser rather than an in-app browser.
2. Switch between Wi-Fi and mobile data to see whether the page loads.
3. Close other tabs and running games to free memory.
4. Clear the browser cache and cookies for the site.
5. Update the browser to its current version.
6. Turn off content blockers for the site and reload.
7. Open a single game at a time instead of several in tabs.
8. Wait for the game to finish loading before tapping anything.
9. Rotate the phone or go full screen if the game layout looks broken.
10. Disable battery saver, which can slow background loading.
11. Restart the phone if pages keep freezing.
12. Try the same account in another browser to narrow down the cause.
13. Test with a different game to see whether the problem is one title or the site.
14. Check whether other websites load normally on the same connection.
15. Take a screenshot of any error text that appears.
16. Contact support with the phone model, browser name and screenshot if one game keeps failing.
17. Report a blank site page only after a cache clear and a second browser both fail.

Contact support when the site fails in two browsers on a working connection and a single game keeps freezing.

Claim any offer at the cashier, before confirming the payment, with the bonus box ticked, and most missing-bonus complaints never happen.