A newly registered player often sees the bonus banner gone and the balance unchanged, a gap that usually comes from a missing promo code at sign-up. The same pattern appears when free spins sit unclaimed because the bonus was never activated from the account area.

Welcome bonus and free spins that never arrived

The player finishes registration, opens the balance, and finds neither the welcome bonus nor the free spins sitting there.

• The promo code was left out of the registration form or typed with a typo.
• The deposit that should trigger the bonus was cancelled or sent before the bonus was selected.
• Free spins sit in a separate bonus section that was never opened.
• An earlier bonus on the same account still counts as active, so a second one cannot start.
• The account details (name, address) differ from the payment details used.

1. Log in and open the bonus or promotions area of the account, where pending offers are listed.
2. Compare the offer there with the welcome package you expected, and note whether it shows as active or unused.
3. If a code field was part of the offer, re-enter the code exactly as given, with no extra spaces.
4. When the bonus needs a deposit, make a new deposit after selecting the offer, not before.
5. Check that the name and address on the account match the details on the payment method.
6. Finish or cancel any earlier bonus that still shows as active before claiming a new one.
7. Use the f7 casino promo code on the registration form or in the bonus field before confirming, since a code added afterwards rarely attaches to the account.

At www.f7casino.co the promo code field sits on the registration form itself, so enter it before you confirm the account. Contact support when the offer shows as active but no free spins or bonus balance appear after a full logout and login.

Phone browser shows a blank page or broken games

On a phone the page can load halfway, leave empty game tiles, or throw the player back to the lobby when a game is opened.

• An old cached version of the page is served by the browser.
• The mobile connection drops in and out, so game files never finish loading.
• A browser extension or private mode blocks scripts the games need.
• An outdated phone browser cannot render the game window.
• Too many tabs or background apps leave too little memory for the game.

1. Close every tab that shows f7 casino, then open it again in a fresh tab.
2. Clear the browser cache and cookies for the site, then reload the page.
3. Turn off private or incognito mode for the session, because it can block stored game data.
4. Switch from mobile data to Wi-Fi, or the other way round, and reload.
5. Disable extensions one at a time and reload after each change to find the blocker.
6. Update the phone browser to its current version, or try another browser installed on the phone.
7. Close background apps and keep only one game tab open at a time.
8. Restart the phone, then open the f7 casino site in the browser and load a single game first.

Contact support when other websites load fine on the same connection but the games here still fail after these steps.

KYC review stuck or documents rejected

The account shows verification as pending for a long stretch, or a submitted document comes back marked as rejected without a clear reason.

• A photo is blurry, cropped or has glare across the text.
• The document has expired or shows a corner cut off.
• The name on the document does not match the account name exactly.
• Only one side of a two-sided document was uploaded.
• The file format or size falls outside what the upload form accepts.

1. Open the verification section and note which document is marked as pending or rejected.
2. Retake the photo in daylight, with the whole document in frame and no flash glare.
3. Check that the name, date of birth and address read exactly as they do on the account.
4. Upload both sides of any document that has information on the back.
5. Save the file in a common image or PDF format and keep it under the size the form allows.
6. If a document expired, replace it with a current one before uploading again.
7. Submit one clear set of documents rather than several partial ones, then wait for the review to move.

Contact support when a clear, current document is rejected more than once, and ask which detail failed the check.

F7 casino login fails or the account locks

The login screen returns an error, or the account locks after a run of failed attempts and the usual password no longer gets in.

• The password was typed with the wrong keyboard language or caps lock on.
• Saved login details in the browser are out of date after a password change.
• Too many wrong attempts triggered a temporary lock.
• The email address was entered with a typo or an old address.
• An earlier session is still open on another device.

1. Type the password by hand instead of using the browser’s saved version.
2. Check the keyboard language and caps lock before trying again.
3. Confirm the email address matches the one used at registration.
4. Stop retrying after a few failures, since more attempts lengthen the lock.
5. Use the password reset link sent to the registered email to set a new password.
6. Log out of any session still open on another phone or computer.
7. Sign in once with the new password, then save it in a password manager rather than the browser.

Contact support when the reset email never arrives and the f7 casino login still refuses the new password.

Quick Reference

The table below lines up each problem with its usual cause and the first thing to check.

Each row points to the cause that appears most often, not the only one. Start with the first check before changing anything else, because a second change hides what the first one did. Bonus issues usually resolve once the offer is selected in the right order. Loading issues on a phone tend to follow the browser rather than the account, so a different browser settles it quickly. Verification depends on image quality more than on the document type. Login locks lift on their own, so patience plus one reset beats repeated guessing.

Keep one note with the email, password and any promo code used at sign-up, and enter those details the same way every time; that single habit prevents most bonus, login and verification problems.